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Terms & Conditions

Payment

You may pay for your order using bank money transfer or following payment cards: . As well, you may pay using  payment option.

All transactions are processed in EUR. We are confident that the security measures put in place to ensure your card number is encrypted allow you total confidence to buy without risk.

VAT and Import Taxes

All prices on our website are inclusive of VAT at the current rate.

Customs

We will take responsibility for all taxes and customs duties for European Union countries. For other countries the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Delivery

Your order will be processed upon receipt during regular working hours. Provided all items are in stock, delivery will be between one and three working days via courier service. Should an item be out of stock, you will be notified by email or phone.

Delivery Delays

During sale time or unexpectedly busy times there may be a slight delay with delivery. If this is the case you will be notified by email. You may cancel any item which has not been despatched to you by calling or emailing us at wenger@wenger.lv.

Our 100% Guarantee

Our products are made with great care and a huge effort is put into quality control. However, if you wish to return an item for refund or exchange, please send it back in its original packaging and in saleable condition within ten days of receipt. Please note that P&P and returns postage are direct costs and cannot be refunded. Please get a proof of postage or send the item recorded. We regret that we cannot be responsible for any returns that get lost in the post. Returns should be sent to our Sales Department at the address listed on the despatch note. Please include the despatch note when returning an item(s).

Refunds

Items returned for refund will be credited back in the manner that you paid for them and are processed as soon as possible, generally within 10 days of receipt.

Condition for Return

At Rippol Z our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 14 days of the purchase date for a full exchange or refund.

Any item can be returned to us for any reason provided it is returned in 'showroom condition' with its original packaging and with a valid receipt.

All items must be new, clean and unworn with all tags attached. All items must be returned in original packaging. No refund will be given if returned item has been worn or damaged.

Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.

Items must be received within 10 Business Days once return authorization has been obtained, no exceptions. Rippol Z will credit your card or issue a store credit within 30 Business Days. Please note that you are responsible for all shipping and handling costs when effecting a return.

Wenger guarantees customer satisfaction with our products. If you are not satisfied with your purchase, please let us know. We will do everything within reason to make it right for you.

Colour Reproduction

We have made every effort to ensure that colour reproduction of images and product text are as accurate as possible. However, slight variations may occur with colour and image reproduction or text descriptions.

Consequential Loss

Rippol Z shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.

Copyright and Trademarks

All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.

Company Details

SIA Rippol Z
VAT LV40003345503
Maskavas iela 250, Rīga, LV-1063
Phone +371 67189529

Legal

Prices include VAT at 21.00% where applicable.

We are in no doubt that it is completely secure to order online. Your card details are not held on the internet. Once payment has been validated and authorisation approved, the card details are deleted. This means that you will have to repeat your card details for every online order - a small inconvenience, but one that makes it completely safe to order online.